Privacy Policy

Dutton Farm Inc. (“Dutton Farm,” “we,” “us,” or “our”) is a non-profit organization that provides education, community involvement, and employment support for adults with developmental disabilities in Oakland and Macomb counties, Michigan. This Privacy Policy explains what personal information we collect when you visit duttonfarm.org, call us, contact us, donate, volunteer, or receive text messages from us, and how we use and protect that information.

1. Information We Collect

Information you give us

• Contact details: your name, phone number, email address, mailing address, and the organization you represent.
• Inquiry details: the reason for your call or message, such as a tour, enrollment, volunteering, donating, employment, or partnership inquiry, and the location you are interested in.
• Forms and donations: information you submit on our website forms, including volunteer, intake, event registration, and donation forms. Payment card details are handled by our payment processor and are not stored on our website.
• Communication preferences: including whether you agreed to receive text messages and when you agreed.

Information collected automatically

• Phone calls: when you call us, our virtual assistant or our staff may answer. Calls may be recorded and transcribed, and we keep a written summary in our records so the right team member can follow up.
• Website use: standard technical information such as your IP address, browser type, device, pages visited, and the date and time of your visit, collected through cookies and similar technologies.

Health information

Our website, our virtual assistant, and our text messages are not designed to collect health information. Please do not share diagnoses, medications, medical records, or other health details by phone message, text message, or website form. If you need to discuss an individual’s care or services, a Dutton Farm team member will help you through the appropriate secure channel. Where federal or state privacy law applies to information we hold about participants, we handle it as that law requires.

2. How We Use Information

• To respond to calls, messages, and requests, including enrollment, tour, and appointment inquiries.
• To route your inquiry to the right team member and follow up with you.
• To send tour confirmations and reminders, follow-ups, and information you asked for, by phone, email, or text message.
• To process donations, issue receipts, and thank our supporters.
• To coordinate volunteers, events, and community and employer partnerships.
• To operate, secure, and improve our website, our services, and our phone system.
• To meet legal, accounting, and reporting requirements.

3. Text Messaging (SMS) Privacy

If you give us your mobile phone number and agree to receive text messages, we use that number only to send the messages described in our Text Messaging Terms: tour and appointment confirmations and reminders, follow-ups on your inquiry, and information you requested.

• Information we collect for texting: your name, your mobile phone number, the content of the messages we exchange, and a record of when and how you agreed to receive texts.
• How you agree: you agree to receive texts when you clearly say yes during a phone call with our virtual assistant or staff, such as when we ask, “May I text you that information?”, or when you check an opt-in box on one of our forms. Agreeing to receive texts is not required to use our services, donate, volunteer, or enroll.
• Mobile information is not shared for marketing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of sharing described in this policy exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding aggregators and providers of the text message services that deliver our messages for us.
• Service providers: we may share information with companies that help us send messages and run our systems, such as our messaging, phone, and customer-relationship providers. They may use it only to provide services to us, and they are not permitted to use it for their own marketing.
• Opt out at any time: reply STOP to any text and you will receive one confirmation message and no further texts. Reply HELP for help. You can also call or email us using the contact details below.
• Message frequency and costs: message frequency varies based on your inquiry. Message and data rates may apply.

4. How We Share Information

We do not sell, rent, or otherwise share your personal information with third parties for their promotional or marketing purposes. We share it only as follows:

• Service providers who work on our behalf, such as website hosting, payment processing, email and text-message delivery, phone and call-recording systems, and database and customer-relationship tools. They are bound to protect it and use it only for our services.
• Within Dutton Farm with the staff members who need it to respond to you.
• Legal and safety reasons when required by law, court order, or government request, or to protect the rights, safety, or property of Dutton Farm, our participants, or others.
• Organizational changes such as a merger or transfer of operations, with notice where required.

Text messaging data: All of the categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding aggregators and providers of the text message services that deliver our messages for us. Mobile information is never shared with third parties or affiliates for marketing or promotional purposes.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep the site working, understand how it is used, and improve it. You can control cookies in your browser settings. Blocking some cookies may affect how parts of the site work.

6. Data Retention and Security

We keep personal information only as long as needed for the purposes in this policy, to meet legal and accounting requirements, and to resolve disputes. We use reasonable administrative, technical, and physical safeguards to protect information, but no method of transmission or storage is completely secure.

7. Your Choices and Rights

• Text messages: reply STOP at any time.
• Email: use the unsubscribe link in any email we send.
• Access, correction, or deletion: you may ask us to tell you what personal information we hold about you, correct it, or delete it, subject to legal and recordkeeping requirements.
• Calls: if you prefer not to be recorded, tell us at the start of the call and ask to speak with a team member.

To make a request, contact us using the details below. We may need to verify your identity before acting on a request.

8. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from them through the website. If you believe a child has given us personal information, contact us and we will delete it.

9. Links to Other Websites

Our website may link to other sites, such as event registration or payment pages. We are not responsible for the privacy practices of other sites. Please read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. Your continued use of our website or services after a change means you accept the updated policy.

11. Contact Us